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Shipping FAQ

Shipping Policy

We proudly offer dedicated local delivery right to your doorstep! Because we carry fresh and unique snacks, we handle our own local deliveries to ensure your treats arrive in perfect condition.

🚚 Our Delivery Areas

We currently deliver to the following regions:

  • Zone 1: Ajax, Whitby, Oshawa, Courtice, Bowmanville

  • Zone 2: Scarborough, Pickering, Toronto, Etobicoke, Mississauga

  • Zone 3: Markham, East York, North York, Richmond Hill

📦 Living Outside Our Delivery Zones? (Canada Post Shipping)

If your address is outside of our local delivery areas, you can still get your snack fix! Here is how we can ship to you:

  1. Submit a Request: Fill out our Customer Support Form with the list of items you want to order and your full shipping address (select Out-of-Zone Shipping Request under Inquiry Type).

  2. Details & Quote (Within 3 Days): We will email you back to confirm your order details. Once confirmed, we will safely pack your parcel and bring it to Canada Post to get an exact shipping fee quotation within the next 3 days.

  3. Review & Confirm: We will email you the shipping cost. If you approve the shipping fee, we will send you a secure payment link to complete your order and ship out your treats!

💰 Delivery Rates & Processing Times

  • Orders over $60 Before Tax: FREE Local Delivery

  • Orders under $60 Before Tax: $8 Flat Rate Delivery

  • Processing Time: Orders are processed within 1 to 4 business days.

    • Note: Orders placed after 5:00 PM will begin processing the next business day.

📦 How Our Delivery Process Works

1. Scheduling Your Delivery

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Once you place your order, our team will promptly reach out via text message or email to confirm a delivery window (e.g., 6:00 PM – 9:00 PM). Please ensure your phone number (preferably a mobile number) and email are correct at checkout.

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2. When We Arrive

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When our delivery driver arrives at your home or building, they will call or text you.

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3. The 5-Minute Wait Rule

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Our drivers will wait for a maximum of 5 minutes for a response or a package hand-off. If we cannot reach you within 5 minutes, we will proceed based on your prior instructions:

  • If you gave permission to drop off: We will leave the package at your doorstep or with your front desk and send you a photo confirming delivery. (Please note: We cannot assume responsibility for lost or stolen items after drop-off).

  • If no drop-off instructions were provided: The driver must leave with the package to continue their route. A $8 re-delivery fee will apply to your next delivery attempt.

⚠️ Important Disclaimers & Customer Responsibility

We want your snack delivery to be perfect! To ensure a smooth experience, please note that we cannot accept responsibility for delivery issues caused by the following:

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  • Incorrect Information: Inaccurate shipping addresses, apartment/suite numbers, or customer names provided during checkout.

  • Building Restrictions: Failure to receive the package because the customer did not register their name or delivery with their condo/apartment front desk.

  • Theft: Stolen packages after we have successfully dropped them off at your doorstep or front desk per your requested instructions.

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We kindly ask all customers to double-check their delivery details at checkout. If you have any questions or need to make a last-minute change to an order, please contact us immediately!

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